Hamburg Airport Guide to Hamburg Helmut Schmidt Airport - HAM

Hamburg Airport Services

Hamburg Airport has plenty of services to accommodate their passengers while waiting for their flight. 

Within the Terminal you can find food & drink and leisure services such as restaurants, cafés, shops, duty free shops, etc.


Tourist Information

The Hamburg Airport tourist office is located at the arrivals levels of both terminals, at the Airport Office and the Airport Plaza. There you can find several services such as hotel reservations, tickets for either transport and events, among others. Opening hours: Every day from 06:30 am to 11:00 pm. 

Medical Facilities

You can find first aid centre by the German Red Cross at Hamburg Airport. 


At the Airport Plaza in the Arrivals level you can find the Pharmacy. Opening hours: From Monday to Friday (7:00 am to 9:00 pm) and from Saturday to Sunday (8:00 am to 9:00 pm). 

Wheelchair rental

Hamburg Airport provides free wheelchair rental for disabled passengers. 

Business Services

Throughout Hamburg Airport you can find several business service facilities such as fax, photocopying and post services. The Airport Office is located in the Arrival level of Terminals 1 and 2. Regarding the post office, find it at Terminal 2 (Opening hours: 8:00 am to 8:00 pm – Monday to Friday, and 8:00 am to 1:00 pm – Saturdays). 

Baggage Stores

You can find the left luggage facilities on the Arrivals level at Terminal 2 in Hamburg Airport. 

Lost baggage

In case of lost baggage, you’ll need to contact your airline. 


Want to try your luck? Then go to the Casino of Hamburg Airport. Find it at the level 2 of Terminal 1. Opening hours: From Monday to Sunday from 12:00 pm to 00:00 am. 


Find plenty of ATMs throughout all airport terminals. 

Baby care rooms

Throughout all airport terminals there are baby care rooms specially equipped to feed, change diaper or breastfeed your baby. 

Other services

- Airline lounges
- Retail stores
- Toilets
- Showers
- Free Wi-Fi area
- Information counters
- Medical services
- VAT refund
- Pharmacy
- Lost property
- ATMs
- Baggage services
- Baby care rooms
- Conference rooms
- Duty Free Shops
- Luggage & storage lockers
- Luggage wrapping
- Wheel-chair renting service
- Smoking allowed areas
- Bank
- Business lounge
- Casino
- Currency exchange
- Lost property
- Children’s play area