Hamburg Airport Informational Guide to Hamburg Helmut Schmidt Airport (HAM) - Non Official

Hamburg Airport Services

wi-fi

Free Wi-Fi is available at Hamburg Airport. To enjoy it, please log in at "HAM AIRPORT FREE WIFI" network.

Tourist Information

Hamburg Airport Tourist Office is located at the arrival level of both terminals, at the Airport Office and the Airport Plaza.

There you can find several services such as hotel reservations, tickets for either transport and events, among others.

Service hours: Every day from 06:30 am to 11:00 pm. 

Medical Facilities

You can find first aid centre at Hamburg Airport. 

Pharmacy

At the Airport Plaza in the Arrivals level you can find the Pharmacy.

Service hours: From Monday to Friday (7:00 am to 9:00 pm) and from Saturday to Sunday (8:00 am to 9:00 pm). 

Wheelchair rental

Hamburg Airport provides free wheelchair rental for disabled passengers. 

Business Services

Throughout Hamburg Airport you can find several business service facilities such as fax, photocopying and post services.

The Airport Office is located in the Arrivals level of Terminals 1 and 2.

Regarding the post office, find it at Terminal 2.

Service hours: 8:00 am to 8:00 pm – Monday to Friday, and 8:00 am to 1:00 pm – Saturdays. 

left luggage

You can find the left luggage facilities on the Arrivals level of Terminal 2. 

Lost baggage

In case of lost baggage you’ll need to contact your airline. 

Casino

Want to test your luck? Then go to the Casino of Hamburg Airport. Find it at the level 2 of Terminal 1.

Service hours: From Monday to Sunday from 12:00 pm to 00:00 am. 

ATMs

Find plenty of ATMs throughout all airport terminals. 

Baby care rooms

Throughout all airport terminals there are baby care rooms equipped to feed, change diaper or breastfeed your baby. 

Other services

- Retail stores
- Toilets
- Showers
- VAT refund
- Baggage services
- Duty Free Shops
- Luggage wrapping
- Smoking allowed areas
- Bank
- Business lounge
- Currency exchange
- Children’s play area

on-airport hotel

Hamburg Airport hosts the Radisson Hotel. It is connected to the Airport Plaza by a pedestrian bridge, located 100 meters of both terminals.

Lounges

Terminal 2

Lufthansa Business Lounge: Second level. Open from 05:00 to 21:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Printers, Copiers, Smoking area.

Access fee: From € 35.00 per person.

Lufthansa Senator Lounge: Second level. Open from 05:00 to 21:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Printers, Copiers, Telephones, Smoking area.

Airport Plaza

Airport Lounge: Third level. From 05:15 to 21:00. Services: Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Children’s area, Internet terminals, Printers, Copiers, Smoking area. 

Entrance fee: €35.00 per passenger.

The Emirates Lounge: Third level. From 11:45 to 14:30 and 17:30 to 20:10. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Purchase your pass to Hamburg Airport lounges